CPH Recognized for Quality Improvements

Canton-Potsdam Hospital's service excellence initiative is paying dividends. According to Jackie Scanlon (RCP and Director of Respiratory Care Services), who spoke to Rotarians on August 29, patient satisfaction exceeds 90% for most hospital services. CPH embarked on an agressive service improvement plan, intending to become the best place for patients, staff, and doctors. Satisfaction has improved remarkably against national standards through the hospital's commitment to excellence, service, and accountability. CPH regularly assesses satisfaction and has made a commitment to excellence at all levels. Over the past few years satisfaction has grown from a low of 11% to today's outstanding ratings.